Refund Policy

When you are charged, how to cancel, and when we refund.

Effective 15 October 2026

This policy covers Pro subscriptions only. Creating an account and using it for free involves no payment.

Payments are processed by Paddle, which is the seller of record. Refunds are issued by Paddle. Contact: support@sophonz.io.

How billing works


Price	$8 / month or $72 / year
First charge	Seven days after switching to Pro
Renewal	Automatic, on the period you chose
Currency	As shown at checkout. Paddle calculates currency and tax

Cancelling

You can cancel at any time, from Subscription in the account menu or the link on Paddle's receipt. Both lead to Paddle's customer portal; the steps are in Plans and cancelling.
Cancel within the first seven days and there is no charge at all.
Cancelling keeps Pro until the period you have paid for ends. After that the account is free.
Back on free, three machines keep their account features. The three kept are the ones added first.

Refunds

A charge is refunded in full if you ask within 14 days of that charge. Monthly or annual, first or fifth — the same fourteen days, with nothing to qualify for.

Ask at support@sophonz.io or through the link on Paddle's receipt. Refunds go back to the method used. Paddle processes them, which can take five to ten business days.

Consumer rights

If the law where you live gives you more than the above, that law applies, and we do not refuse those requests.